Problems With Other Providers

Invoice Errors

You receive, audit and edit multiple invoices and billing data at different times of the month.

Overpay because you do not have accurate line and feature inventories.

You don’t receive your invoicing in your preferred electronic format with your hierarchical and general ledger information.

No visibility of detailed reporting for every line, every charge and every location.

Expensive Mistakes

Waste time and money to identify and correct cramming, slamming, pay-per-use and third party nuisance charges.

Experience repair and service delays with poorly trained ‘customer service’ that knows very little about your account.

No disaster recovery plan for your phone service. Are you ready for ‘what if’ the unexpected happens?

Lost revenue for your business because it’s difficult to effectively manage inaccurate directory listings.

Productivity Challenges

You spend your critical resources and staff on activities that are not core to your business.

No reliable support for inside wire and repair causing unnecessary down time.

No reliable communication method for trouble ticket support and problem resolution.

Lack consistent service delivery, support systems, billing formats and payment terms.

Project Problems

Your provider did not deliver the quality of service that was promised.

Inconsistent answers from one provider department to another – if you get an answer at all.

Cost overruns, lost business days waiting for a technician or project timelines that get longer.

Wasted time, resources and planning because the provider does not communicate your project status.