Your Cloud Delivered Call Center Solution.
BullsEye Contact Center allows agents to perform call control functions directly from their desktops for IP phones or analog phones.
Give Call Center Agents and Supervisors Desktop Call Control.
Using BullsEye Contact Center, large and small enterprises can set up call centers anywhere via PC and a broadband connection without additional hardware, software or traditional phone lines. Agents are able to work remotely with access to all call features, distributing call center functionality to meet their organization's demands.
Increase Productivity and Improve Caller Satisfaction.
BullsEye's Contact Center application gives managers the ability to monitor and record agent calls, manage training gaps and maintain standards. The advanced reports available through BullsEye's Contact Center solution give supervisors access to caller activity such as call abandonment rate, averages time to answer, wait time and call duration. Supervisors can leverage this information to manage costs by determining appropriate staffing levels, while also effectively handling peak hours in Call Center demand.
BullsEye Makes Managing Telecom Easier.
As a telecom services provider, BullsEye does more than just deliver the necessary connections, hardware and software for multi-location businesses. Our approach makes it possible for us to deliver the technology, processes and support your telecom initiatives require.