4 Keys for a Quality VoIP Network

Consider these factors before investing in VoIP.

Voice-over-Internet (VoIP) can provide a great telecommunications experience for you and your business. However, if you don’t have the right knowledge, products and providers in place, your VoIP experience won’t be a pleasant one. So, before you decide to invest in this ever-growing technology, here are four key factors that you’ll need to evaluate when it comes to purchasing a quality VoIP network:

1. The Right Voice Provider

A great VoIP network starts with choosing a great provider. That’s why you’ll need to do some research to find a VoIP provider that has a proven track record. When speaking to providers, you should ask a variety of questions such as:

  • How is your core network built and maintained?
  • What redundancy measures do you have in place?
  • What type of equipment would you install at my location?
  • Do you do the installation or do I?
  • How do gauge a successful installation?

2. The Right Infrastructure

During your research of VoIP providers, you’ll also need to ensure that you have the right network infrastructure to support a VoIP solution. Throughout this process, ask yourself or an I.T. expert (either on your team or an outside consultant) these questions:

  • Do you have Cat5e or Cat6 cabling for a Hosted PBX solution?
  • Where is your Internet connection in relation to the phone and Local Area Network (LAN) rooms?
  • Do you have a private network in place such as Multiprotocol Label Switching (MPLS) or Internet Protocol Virtual Private Network (IP VPN)?

3. The Right Internet Service Provider – Bandwidth

The amount of bandwidth your company has can either raise or lower the voice quality of your phone calls. With that in mind, you’ll need to find out if you’re planning to share your Internet connection between voice and data solutions. You’ll also need to find out about your upload and download speeds as well as whether your access to the Internet takes place at your location or if it routes through an Internet drain at a data center or elsewhere.

4. Your Prioritization of Voice Traffic over Internet Traffic

Since voice and Internet data share the same outlets with VoIP, your voice traffic will have to take the highest priority when it comes to which kind of traffic is sent out of your network first. In order to do this, if you are placing your VoIP solution on top of another carrier’s Internet connection, find out if your new VoIP provider has the ability to prioritize voice over data. Also, verify with your new VoIP provider that they can determine if the bandwidth you’re currently using is enough to support your needs.

5. So Where Do I Go From Here?

If you’ve already answered all of these questions, and you’ve chosen your provider and the products and services that you’ll need, then it’s time to implement your new VoIP network! If you haven’t accomplished all of this yet, take your time and make a careful decision so your VoIP experience isn’t compromised.

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