The Biggest Benefits of VoIP for Multi-Location Companies
Any growing company is bound to run up against unexpected barriers to growth.
For companies with many locations, traditional phone systems can quickly become roadblocks when trying to add new additional lines at new business locations. Without a growth strategy, managing your phone system could get out of hand.
It’s even worse if you have employees who work remotely. On one hand, they get to enjoy the freedom that comes with a remote working arrangement. On the other hand, you’re left wondering whether these remote workers are actually working more productively … and whether they’re sufficiently connected to office-bound employees to collaborate.
Unfortunately there’s no good quick fix for this problem. But there is a long term solution: switch to a VoIP connection.
You might have read about the benefits of VoIP in general before, but the benefits for multi-location businesses are even more powerful. Here are the most important benefits of VoIP for companies with multiple locations:
1. Increased productivity
With VoIP you can really dial into how your agents are performing. With traditional phone systems, it’s a challenge to keep track of employee performance and customer satisfaction. But the connected nature of VoIP systems gives you access to performance data you can use to make better decisions to improve the customer experience.
With an easy-to-understand interface accessible from your smartphone, tablet, or desktop, you can analyze call data and make changes to your system on the fly. You’ll see exactly when wait times begin to balloon, and when your call agents are underused. With just a click of a button, you can see call volume, talk time, time in between calls, and other key metrics for any individual line or combination of lines.
For example, if you notice a top performer who frequently resolves issues faster than average, you can tell the system to route more calls to that agent. With advanced call analytics, you’re in complete control of your phone system, not limited by it.
2. The ultimate scalability
Knowing exactly how many phone lines you need as your workforces grows is a constant challenge. With traditional phone systems, costs can quickly add up if you have overcapacity. And if you make a decision that leaves you without enough capacity for your workforce, that’s even worse. Business performance suffers when your team can’t access the necessary technology.
With VoIP you can add new numbers and lines simply by adjusting your subscription. Since the system uses your internet connection, all you need to do is make sure you have enough bandwidth to support your system. There are no additional hardware requirements.
VoIP systems are software-based, so it’s simple for a manager to keep track of lines and administer the system accordingly. No technical expertise necessary.
3. Save time and money
When you switch to VoIP, you’ll save money right out of the gate. There are no hardware requirements, so capital costs will always be lower than on-premise systems. And you’ll realize even more cost savings when you start using new lines and bonus features. Traditional phone companies like to charge you extra for simple features like voicemail, call waiting, call transferring, and call monitoring. But all these features – and many more – come standard with VoIP.
Once you start to leverage advanced features like auto attendant and video conferencing, you’ll realize how much time your VoIP system is actually saving – time you can use instead for selling more and providing your customers with an even better experience.
4. Getting set up with VoIP is easy
Some folks hesitate to switch because they’re worried about the hassle of a switching to a new technology. But in truth VoIP is simple and fast to set up. You can use your existing desktop phones (with the addition of a small adaptor) or make calls with your desktop computers, laptops, smartphones, or tablets. It’s up to you. Regardless, you don’t have to install hardware on premise. All the equipment is installed (and managed) at your provider’s premises.
Let BullsEye Telecom handle your VoIP integration.
When it comes to setting up and installing a new phone system for your multi-location company, it’s important to choose a reputable provider with experience rolling out connections across many locations. Our team has the experience and knowledge to help you get set up quickly and painlessly. We’ll guide you through the entire setup process and make sure everything’s running smoothly.
Of course, there will be a learning curve. But you’ll find it relatively easy to get up to speed. And as you start to use your new system, the team at BullsEye will be here to provide you with top-notch support so you can focus on what’s important: building your business.
So if you’re looking to boost efficiency, reduce costs, and smooth your customer experience, it might be time to think about switching to VoIP.