Unified Communications – Mobilize Your Business and Boost Productivity
Implementing a unified communications (UC) solution is a simple and cost-effective way to increase collaboration, productivity, job satisfaction, and enhance customer service.
It’s an ideal solution for small and medium-sized businesses in particular, because unified communications packages are flexible and scalable — you pay based on the number of ‘seats’, which you can increase or decrease as your needs change.
You might be wondering: what exactly does unified communications mean?
We get asked that question a lot. And it’s a good question because there isn’t one true meaning. Different UC service providers will offer roughly the same service, but some features may vary between providers.
Here’s a basic definition: unified communications is a marketing term used to describe the bundling of business communication services such as instant messaging, VoIP, and video conferencing across multiple devices and locations.
Using UC to Mobilize Your Business
The main advantage of adopting unified communications solutions is better collaboration. And when your employees can seamlessly interact across various communications platforms, they become more productive. Moreover, when unified communications are coupled with BYOD (bring your own device) policies, employees can stay connected to the office using their smartphones and tablets — any where, any time.
More and more companies are moving toward BYOD and telecommuting: according to research from Forrester, as of 2013, 29% of the global workforce was considered ‘anytime, anywhere, information workers’. Companies are realizing that their employees are more productive when they aren’t constrained to working in the office. But it’s not just employers that benefit: employees themselves are pushing for greater mobility.
But what’s more — and this is probably the best part — you can leverage unified communications while paying less than you do for your traditional phone systems.
Because unified communications allows you to conduct voice, video, and instant messaging through the cloud. Pretty much any device that is connected to the Internet can be used to access unified communications features for business purposes.
This means that you don’t need to invest in costly network equipment or new telephones; instead, you pay for cloud-based services on a subscription basis, while you continue to use your existing computers and telephones to conduct calls over the Internet. And as previously mentioned, you can also let employees use their own smartphones for business communications through mobile apps developed by your unified communications service provider.
Small Businesses Have the Most to Gain
Small businesses that currently use basic phone systems and lack the resources for expensive PBX systems will benefit the most from the application of unified communications systems.
If you’re a small business owner thinking about adopting unified communications in your office, prepare to experience a quantum leap in communications performance and features. You’ll unlock a potential for improved collaboration and productivity that you never knew was possible. You’ll also vastly improve the quality of your customer service, with the capacity to answer customer calls, review customer information, and listen to voicemails all from a mobile device.
The truth is that traditional communications systems aren’t cutting it in today’s fast-moving world. Rather than fostering creativity and collaboration, they stifle innovation by putting up communication roadblocks and confining employees to their desks.
With unified communications solutions delivered through mobile apps, employees can interact with customers, coworkers, and managers from anywhere in the world — as long as they are connected to the Internet. When you have that kind of freedom, the world becomes your office.
Contact BullsEye Telecom for Your Unified Communications Needs
BullsEye UC is our complete unified communications solution for secure and reliable communication across devices and locations. Click here to download an overview of the features and benefits of BullsEye UC.
Our experts are available to answer your questions and help you decide whether unified communications solutions are a good fit for your business. Contact us today to explore what we have to offer.