Simplifying Business Phone Systems with a Virtual Phone Number
Virtual phone systems give businesses the ability to add key features without any capital investments.
It used to be the case that companies needed to invest in expensive local PBX switching systems in order to handle all phone calls using a single phone number and to take advantage of features like call routing.
But not anymore:
Virtual phone systems give companies of any size the opportunity to use advanced features such as auto-attendants, call routing, and voicemail to email, without any capital investments whatsoever. Best of all, you get a virtual phone number that is stored in the cloud and accessible from virtually any internet-connected device.
How do Virtual Phone Systems Work?
It’s simple. Your virtual phone service provider will route all of your calls through the Internet, so there’s no need to buy new phones. You can use your existing phones and computers to receive voice calls, check your messages, and respond to customer inquiries.
All you need to do is select one number for your business (either a local or a 1-800 number), record a custom greeting, then add departments to your menu for easy call routing. You can have calls forwarded to a cellphone, a landline, or to a voicemail to email system.
The Benefits of Having A Single Business Phone Number
With a virtual phone system, your employees can make and receive calls using your business phone number from any device, including smartphones and tablets. But the real benefits arise from leveraging the additional features, including auto-attendant, voicemail to email, and call routing.
An auto-attendant ensures that all callers are presented with the same professionally recorded company greeting, no matter what time they call. This feature ensures that all calls are handled appropriately, even when there’s no one available to answer the call.
If customers are unable to reach an employee for their inquiry, they can leave a message. With the voicemail to email feature, all messages are forwarded to a designated email address so that you can listen to your messages from your computer or other devices. This makes it much easier to track messages, so you’ll never forget to follow up on an important phone call.
The call routing feature is useful for dividing your phone menu into various departments. Callers are provided with several touchtone menu options for routing their call appropriately. The system can forward calls to cellphones, landlines, or voicemail inboxes. Moreover, when a customer is on hold waiting to speak to an employee, you have the option to either play music or provide customers with marketing information such as new products or promotions.
Professional Services for Mobile Teams
In today’s fast-paced business environment, employees are often pulled away from their offices for important meetings or client requests. It’s harder than ever to stay on top of customer requests, but it’s certainly no less important. With virtual phone systems, you can answer, transfer, and review phone calls from your mobile device, so you don’t have to worry about getting back to your desk to handle a pile of customer requests. All of your business communications can be controlled from the palm of your hand.
With a virtual phone number, you get the benefits of an expensive PBX system for a fraction of the price. Furthermore, you and your team can use these features on the go, so you can continue to provide excellent customer service no matter where in the world your business takes you.
Interested in a Virtual Phone Number for Your Business?
BullsEye One is our all-in-one virtual phone system that can turn even a small business into a mobile powerhouse, providing you with complete control over your business phone calls and voicemail messages.
Click here to download an overview of BullsEye One.
Our experts are here to answer any questions about integrating a virtual phone system into your business communications. Contact us today to learn how we could help.