Top 4 Biggest Misunderstandings of Voice over Internet Protocol

Don’t let these misconceptions deter you from VoIP.

Voice over Internet Protocol (VoIP) is a great option for businesses looking for a reliable telecom solution.

However, there are many business owners that do not like VoIP based on four main misunderstandings.

With that in mind, let’s address these concerns so you can understand why VoIP is actually a great telecom solution.

1. VoIP is Not Secure Enough

Since VoIP uses the Internet, many people are afraid to use it because they believe that hackers can tap into their conversations. While this can be true, putting the right security protocols in place can help make your VoIP safe to use.

One of these protocols involves the use of firewalls. The firewall acts as a barricade between your network and hackers. Companies can also ask for authentication forms (i.e. username and password) from users requesting to access a network or service. As for the data packets (codecs) that contain the information being transferred from one telephone user to another, companies can invest in encryption that secures these packets by changing them into forms that cannot be read if stolen.

2. It Won’t Help Save Money

VoIP not only doesn’t require additional equipment, but it’s also customizable, meaning that you’ll only pay for features that you need when it comes to your VoIP solution.

Even the features themselves can help your company save money. For instance, the Auto Attendant feature can help companies save money because they can have their calls answered automatically and routed to any phone number they choose without having to hire a secretary or operator to do it. Working remotely has been known to help companies save on real-estate costs, and a Unified Communications app can help do just that because employees can connect with their desk phone at any place, any time from their mobile phone, laptop or tablet.

3. It’s Undependable

There are two main things to evaluate when it comes to VoIP dependability.

The first is dependability in the case of a disaster. Tornadoes, thunderstorms and blizzards can be a big concern when it comes to a telephony system, especially if that system loses power. A VoIP phone system however will let you make phone calls even if you’re not at your desk. Because VoIP can be connected to all of your devices, you can make calls through your mobile device.

Then there’s dependability in terms of voice quality. VoIP requires the right amount of bandwidth. When there’s a low amount of it, the voice quality can go down and, therefore, the call could get dropped. That’s why the best telecom providers will make sure that their customers have the right amount of bandwidth to fit their telecom needs.

4. Managing Your VoIP System is a Pain

A VoIP system is actually easy to manage!

With a Digital Voice Portal, you can do things like access call detail records, manage auto attendants, and look at dashboards to see usage and activity from certain users, groups and location levels.

If you want to manage your expenses and invoices, a Telecom Expense Management (TEM) system is perfect for doing just that. Through a TEM system, you can pay monthly bills online, log and track trouble tickets for issues with your VoIP system, and look at detailed reports to know where you’re spending your money.

If you’re hesitant about investing in a VoIP solution for your business, what kind of issues are holding you back? Let us know in the comments section below!

Get a Quote