Upgrading Your PBX System? Consider a Hybrid PBX Approach
Many businesses that switch to hosted PBX are attracted by the benefits of a cloud-based phone system.
Hosted PBX has effectively removed the need for businesses to have intrusive PBX boxes and excessive wiring in their offices because all of the PBX hardware is stored at the supplier’s location instead.
However, hosted PBX isn’t the only solution for you to consider. And it might not be the optimal approach â€“ especially if you’ve recently made investments in on-premise upgrades.
With a hybrid PBX, you can try out the features and benefits of hosted PBX without having to undergo a complete transition. It’s a risk-free solution that’s quickly growing in popularity. And it’s especially useful for fast-growing companies with multiple locations.
What is hybrid PBX?
PBX stands for ‘Private Branch Exchange’ and it comprises the internal network of telephones and related hardware which, as a collective, connect to each other and the public switched telephone network (PSTN).
PBX systems integrate with a business’ existing local area network (LAN), allowing employees to contact each via an internal telephone system without having to go through the PSTN. External calls can be made through communication channels such as voice over Internet protocol (VoIP) or analog phone lines connected to the PSTN.
A Hybrid PBX is a combination of both an on-premise and hosted PBX solution. Hybrid PBX solutions take the cloud technology aspects from hosted PBX and integrate them with on-premise PBX servers and hardware. For businesses that are growing but don’t yet want to switch to a full hosted PBX solution, this can be an attractive solution.
Hybrid PBX systems reduce risk
No one phone system is 100% foolproof. But there are ways to approach 100% reliability.
Imagine that you’re running a hosted PBX system and your internet connection is lost. This downtime could have a detrimental impact on customer service and productivity. Similarly, if customer service representatives are making calls on a weak connection, audio quality will suffer. This is why if you do switch to a hosted PBX, you should ask your service provider about increasing your bandwidth as well.
A hybrid PBX solution introduces an added layer of reliability. If your Internet connection is lost, you can transfer calls over to a line that’s connected to an on-premise PBX. That means virtually zero downtime, no frustrated customers, and no lost revenue. A hybrid approach also gives you an opportunity to get better acquainted with hosted PBX technology and the amount of bandwidth you’ll need for a seamless, reliable connection.
Is a hybrid PBX right for you?
Before deciding, you should take the time to consider all of your requirements. If you’re dealing with a growing volume of customers on a daily basis, a hybrid solution could be the best fit for you because it’s easily scalable and nearly 100% reliable.
Many choose a hybrid PBX system as a means of accessing the innovative features of a hosted PBX system while maintaining the reliability of an on-premise system. It’s an ideal solution for businesses that are growing quickly and need to scale up their communications systems fast.
BullsEye Telecom has a straightforward and proven process for switching your business from an on-premise to a hybrid PBX system. Read our risk-free road map to see exactly how we can take care of your transition.