What Do People Really Know About VoIP?

Voice over Internet Protocol (VoIP) has evolved from being a niche technology to a central part of business and people’s everyday lives.

Household names such as Skype have thrust VoIP into the spotlight, and now people of all generations are using it on a daily basis. But given that this is a technology which is now approaching its twentieth birthday, what does the average man and woman in that industry know about VoIP at this point in time?

This is an interesting question to ask, as gaps in knowledge among consumers tend to reflect attitude and behavior among small businesses. After all, small businesses are ultimately made up of everyday people.

The business telephony research company, Software Advice, recently held a survey which intended to get to the bottom of how much the public knows about VoIP technology. And there were some interesting results and opinions recorded which respond favorably on this growing technology.

Certainly in the early days of Voice over Internet protocol, poor call quality was a common complaint, but it seems that considerably faster Internet speeds of the modern age have alleviated this problem to a great extent. Additionally, VoIP providers have worked very hard to improve call quality, and this seems to have reaped its reward.

Additionally, consumers seemingly view VoIP as an extremely reliable form of technology. There is little doubt that people would be willing to register any concerns that they had with VoIP; after all, griping about computing is one of many people’s favorite pastimes! But respondents to the survey in fact were pretty positive about the quality of contemporary VoIP.

When presented with a list of possible concerns regarding voice over Internet protocol technology, 65% of those surveyed made no selections at all. Thus, such traditional issues as call quality, functionality in a power outage, the necessity for specialized equipment, mobile compatibility and security were not considered a problem by two-thirds of respondents.

Another unexpected finding was that the public was most concerned with the ability of VoIP to maintain service in the event of a power outage. In reality, this shouldn’t be seen as a massive problem, as numerous hosted services offer call forwarding to mobile devices in such an emergency situation. Nevertheless, it is informative to know that this is a concern of the public, as they may not be aware of this particular service.

Speaking on the matter, Tim Basa, executive vice president of sales and marketing at BullsEye Telecom (a hosted PBX service), explained that setting up a temporary office can be both extremely easy and effective. “If a hurricane beats up your insurance office, go get a block of rooms at a motel, and we’ll forward all of your calls there,” he stated.

VoIP providers could certainly benefit from reading through all of the results collated in the survey, which can be accessed here.

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