One of BullsEye Telecom’s biggest strengths are our dedicated service and support members. We provide responsive service that you can count on and worry-free communications so you can focus on your core business.

Your dedicated support team is an extension of your organization, providing responsive account management, proactive guidance and support, as well as efficient issue resolution through:

• A dedicated, single point of contact to give you consistent and personalized service
• Highly knowledgeable and responsive technical support available 24/7/365
• Proactive end-to-end support by a team of experts, including an Account Manager, Service Order Administrator, Client Relationship Manager and Sales Engineer
• Online tools for immediate access to reporting, status updates and service changes or requests
• A responsive Account Manager with in-depth knowledge of your products and services to help save you time and money

BullsEye Telecom's dedicated support is why so many of our existing customers stay with us year after year and why they tell us time and time again that our service exceeds their expectations, with a 4.5 out of 5 rating in customer satisfaction.

Account Management

As a multi-location BullsEye Telecom customer, you'll receive dedicated account management services from our highly trained team members. Your dedicated BullsEye Telecom Account Manager serves as your one point of contact who will answer your questions, help you solve problems and proactively support you with valuable advice and recommendations. Your telecommunications is managed with attention, dedication and commitment, including:

• Manages the migration of your existing services onto the BullsEye Telecom network
• Trains you on how to use the My BullsEye Account (MBA) portal
• Reviews your first invoice with you to verify that the hierarchy and summary format meets your needs
• Researches and provide answers to all invoice and reporting questions
• Provides reports for you to make informed, strategic decisions about your services
• Facilitates any necessary escalation of issues
• Reviews and resolves any issues or service concerns
• Provides an ongoing review of your account and makes recommendations on how you can further improve your service and reduce costs

Your dedicated account manager provides prompt, well-researched responses to all your questions, to keep you and your business moving forward.