Wednesday, October 19, 2016
Are you a business owner that wants an alternative solution to your analog voice but you’re tentative about going to a completely Hosted VoIP solution? Integrated Voice (IV) could be a step in the right direction as you explore the features and capabilities that VoIP has to offer.
Integrated Voice is a VoIP telecom service that converts your business’s current analog phone calls into digital phone calls, by way of an on-site Analog Telephone Adapter (ATA), and routes them over...
Wednesday, October 12, 2016
Hosted PBX can be a great telecom solution for your company. It’s cost-effective, reliable, and fully managed by most service providers. However, there are some potential challenges that might occur during the implementation process that could compromise your experience with the solution. Here’s some insight from getvoip.com to help you understand and overcome these challenges.
Wednesday, October 05, 2016
Having a great Contact Center application allows you and your company to make a lasting first impression while delivering a world-class experience to your customers.
But having a great Contact Center doesn’t just require having the right people on board, it also requires having the right features for your application.
That’s why, when looking for a Contact Center application, you’ll need to make sure that the one you choose comes equipped with these three “must...
Wednesday, September 28, 2016
Video conferencing is a great tool for business communication, especially at an enterprise level. It contributes to cost savings, resource efficiency and time management, all while bridging the remote communications gap. To make the most of your video conferencing system though, you need to be aware of some common pitfalls that have the potential to compromise your experience. Michelle Lee’s post on IT Toolbox helps outline these pitfalls and how to avoid them … enjoy!
Wednesday, September 28, 2016
More and more of our customers are choosing to switch from a premise-based PBX to a hosted PBX system.
They’re learning what we’ve known for a long time: it’s a robust and cost-effective telecom solution that uses cloud technology to seamlessly connect various locations.
What’s more, it sets the stage for additional telecom features that were previously only available with enterprise-grade on-premise PBX technology.
Take a look at what some of our...
Wednesday, September 21, 2016
Many businesses that switch to hosted PBX are attracted by the benefits of a cloud-based phone system.
Hosted PBX has effectively removed the need for businesses to have intrusive PBX boxes and excessive wiring in their offices because all of the PBX hardware is stored at the supplier’s location instead.
However, hosted PBX isn’t the only solution for you to consider. And it might not be the optimal approach – especially if you’ve recently made investments in...
Wednesday, September 14, 2016
In recent years, we’ve seen a major uptick in the number of companies choosing hosted PBX over on-premise PBX systems. Why is this happening?
We think it’s because hosted PBX systems use the most recent advancements in technology to provide customers with a truly modern telecom experience, with additional features that improve productivity to boot.
If you’re seriously considering a move to hosted PBX, there are some key things that you need to know. We wrote this...
Wednesday, September 07, 2016
You’ve probably read or heard about some of the biggest problems or limitations with on-premise PBX systems: namely concerning flexibility , scalability , and elevated capital costs .
A new PBX system costs tens of thousands of dollars, and if you need new hardware for multiple locations you’re looking at an investment in the hundreds of thousands of dollars. The typical on-premise PBX system will cost you about $1,000 per employee .
These costs are clear. And for some...
Wednesday, August 31, 2016
VoIP (Voice over Internet Protocol) is a popular telecom solution for many types of businesses because it’s rich with productivity-enhancing features and provides great potential cost savings.
However, you will find that not every VoIP solution is created equal. This means that some solutions will be a great fit for your business and some won’t.
So before you start shopping for VoIP systems, we recommend evaluating these four things to determine what type of solution is right...
Wednesday, August 24, 2016
Voice over Internet Protocol (VoIP) is a great option for businesses looking for a reliable telecom solution.
However, there are many business owners that do not like VoIP based on four main misunderstandings.
With that in mind, let’s address these concerns so you can understand why VoIP is actually a great telecom solution. 1. VoIP is Not Secure Enough
Since VoIP uses the Internet, many people are afraid to use it because they believe that hackers can tap into...
Wednesday, August 17, 2016
Becoming PCI Compliant is important for you and your customers. Why? Because it means that you and your customers will have better protection against credit card frauds or data breaches that could cost a lot of money and time to fix.
With that said, here are 6 things that you need to know about becoming PCI Compliant:
1. Your Security Level Depends on the Number of Credit Cards You Handle
If you and your company have access to many different credit cards, then chances are that...
Wednesday, August 10, 2016
Today’s workforce doesn’t need to be in the office 8 hours a day to get things done. In fact, using the virtual office features from your office phone system allows you to connect to your desk from practically anywhere, at any time.
That’s why, in order to get the most out of your virtual office system, you need to have these three main things:
Consistent Internet Connectivity
Without a dependable and speedy connection to the Internet, you and your employees...
Wednesday, August 03, 2016
Regardless of the size or industries that they’re in, businesses need to have a way to communicate both internally and externally in an effective and efficient way. However, it’s important to know that every business has different methods of communication. Because VoIP systems are so customizable, a company can gain advantages from its features that can be designed to fit that company’s specific needs. Here are a few ways that VoIP can be used to serve a few different...
Wednesday, July 27, 2016
Here’s a common scenario: Company A is expanding and adding a new location. This new location will need to connect seamlessly to the company’s existing IT systems. To do this, company A is going to need to put together a dedicated IT team at the new location to install and maintain a new PBX system. Unfortunately, it could take up to a month to get it up and running – lost time that they’ll never recover.
Here’s an alternate scenario: Instead of assembling a...
Wednesday, July 20, 2016
For companies with multiple locations, maintaining a phone system can be a challenge. Usually these companies end up with a patchwork of different IT hardware and various telecom providers, depending on how geographically dispersed they are. Managing this complexity can be a major headache and a serious barrier to innovation and productivity gains.
Juggling several telecom providers can also deplete your budget, because you’re foregoing an opportunity to leverage economies of scale....
Wednesday, July 13, 2016
In order to innovate, companies need seamless communication networks. In fact, research has demonstrated that the companies that are the most innovative are the ones that communicate really well . What’s more, these innovative, fast-growth companies spend more on IT than the average company: up to 10% of revenues compared to an average of 3-5%.
Fast-growth companies are increasingly turning to cloud solutions to minimize costs and maximize flexibility and scalability ....
Wednesday, July 06, 2016
There are many good reasons to switch to a cloud phone system – especially if you’re a fast-growing, multi-location business. This article is our take on top 11 reasons to make the switch.
1. Save money.
Moving your phone system into the cloud typically saves money in the long run, especially if your company is growing and has multiple locations.
The cost savings are magnified for multi-location businesses because they can avoid having to install PBX hardware at...
Wednesday, June 29, 2016
Unified Communications (UC) applications have made it easy and more efficient for companies to connect with employees no matter where they are. With the ability to connect mobile devices, host video meetings and communicate with co-workers via instant messaging, UC doesn’t only benefit in-office employees, but remote employees as well. That being said, here are three ways that remote workers can benefit from using a UC application.
1. Preserves Team Camaraderie
Wednesday, June 01, 2016
The short answer is yes to both.
Here are the long answers:
Though VoIP call quality was not as high as traditional phone call quality when the technology first became commercially available, it certainly has a come a long way. Today, VoIP call quality is on par with plain old telephone service (POTS). The only things you have to consider to ensure optimal call quality are 1) whether you have enough bandwidth and 2) whether your network is setup properly to...
Thursday, May 26, 2016
Voice-over-Internet (VoIP) can provide a great telecommunications experience for you and your business. However, if you don’t have the right knowledge, products and providers in place, your VoIP experience won’t be a pleasant one. So, before you decide to invest in this ever-growing technology, here are four key factors that you’ll need to evaluate when it comes to purchasing a quality VoIP network:
1. The Right Voice Provider
A great VoIP network starts with choosing...
Wednesday, May 25, 2016
There are a lot of reasons why VoIP can be good for your business, so we made a list.
Reason #1: You can save money in the long run
There was a time when running your own phone system meant installing a switching system and running wires throughout your entire office. You also had to hire someone or pay a third-party to maintain the system and upgrade it when you needed more lines. Without a doubt, this process is slow, expensive, and not very scalable.
With VoIP, you...
Wednesday, May 18, 2016
You might have seen these terms floating around. But do you know what they really mean?
Basically, traditional (analog) phone systems are usually associated with TDM or PBX , while VoIP is used to describe a digital phone system.
Acronyms can be confusing, so let’s clear the air with some basic definitions.
Time Division multiplexing (TDM)
TDM phone technology is based on electrical circuits that are physically switched on the public switched telephone network (PTSN)....
Wednesday, May 11, 2016
You’ve probably heard of VoIP before, but do you know exactly what it is?
If not, you’ve come to right place.
What is VoIP?
VoIP stands for Voice over Internet Protocol . Essentially, VoIP comprises the technology needed to carry out voice calls over the Internet rather than via traditional telephone lines. VoIP calls can be made to other VoIP users or to traditional phone users, so making the switch to VoIP will never limit who you can call.
How does VoIP work?
Friday, May 06, 2016
A Voice-over-IP (VoIP) phone system is a reliable and scalable solution that can help your business save money and simplify your communications. VoIP also has many other great benefits to offer that can help improve your company’s productivity level.
Here are five productivity-enhancing benefits that VoIP can bring to your business:
1. Cut the Voicemail Tether and Get Your Messages on the Go Using Voicemail to Email, you’ll have the convenience of accessing your voicemails...
Wednesday, May 04, 2016
When setting up your cloud phone system, you’ll have the opportunity to choose between a toll-free and a local number.
How do you decide which one is better for your business?
In this blog post we’ll cover the pros and cons of each to help you decide.
Toll-Free (1-800) Phone Numbers
These numbers are usually ideal for companies with customers who live and work beyond a single area. With a 1-800 number, your customers can connect with you wherever they are for free...
Wednesday, April 27, 2016
If you’ve read about the benefits of cloud phone systems for business, but are concerned about properly implementing the system, this blog post is for you.
Let’s get right into it: here are the best practices for a seamless cloud phone deployment with as little downtime as possible.
Step 1: Preparing employees for the phone system change
Business phones are essential for just about every organizational function, so it’s crucial to avoid unnecessary disruptions....
Wednesday, April 20, 2016
If your company is still using traditional telephone services (sometimes called plain old telephone services or POTS for short) for office communications, it might be time to think about moving to a cloud-based phone system . A cloud phone system is the easy-to-use and simple-to-install business telephone solution that you can access with your existing office phone and any Internet-connected desktop or mobile devices.
Thinking about making the switch? Here are 5 signs that it’s...
Wednesday, April 13, 2016
Cloud phone systems use secure data centers to free businesses from the need to install and maintain expensive and complex hardware. Systems are maintained and updated by trained IT professionals working with cloud phone service providers to guarantee Quality of Service and a virtually 100% uptime.
Cloud phone systems make it easy to manage multiple devices with a single business identify. You can connect all of your business devices to the same virtual phone number so that you...
Wednesday, April 06, 2016
The consumerization of IT is part of a growing trend that encompasses bring your own device (BYOD) policies – sometimes referred to as bring your own technology (BYOT) , bring your own phone (BYOP) , and bring your own PC (BYOPC) initiatives. These terms have been coined in direct response to the new possibilities created by every smaller and more powerful consumer computing and communications gadgets. You no longer have to be a technologist to use the latest technology.
Wednesday, March 30, 2016
Successfully implementing bring your own device (BYOD) policies and avoiding common pitfalls starts with good planning. You need to have a written policy that delineates the responsibilities of the employer and employees . Make sure that all parties read, understand, and sign the policy.
Here are our top 8 tips to follow when developing a BYOD policy.
1. Setup a BYOD policy team
Build a team with broad representation from the various...
Wednesday, March 23, 2016
Allowing employees to bring their own devices (BYOD) to work and access company data with them surely sounds like a security nightmare to many CIOs and IT experts. But it doesn’t have to be.
There are a lot of ways that you can get the benefits of BYOD policies while protecting your intellectual property. Network security, for one, is critical. As is passcode protection for mobile devices. Other good security tactics include data encryption and local storage limitations for...
Wednesday, March 16, 2016
In a 2013 report, the tech research firm Gartner predicted that by 2017, half of all employers will require employees to supply their own mobile device for work purposes . This isn’t an unreasonable expectation given that – in the same report -- 38 percent of CIOs said that their company would stop providing devices to workers by this year. In other words, they’ll be relying on bring your own device (BYOD) policies for mobile business communication.
Wednesday, February 03, 2016
It’s hard for many companies — particularly small and medium-sized businesses — to keep up with the latest technologies. The computing power and functionality of desktop computers, laptops, smartphones, and tablets continue to grow at a lightning-fast pace, making it nearly impossible to keep up without breaking the bank. However, leveraging the latest technology can make offices more productive, so the investment might be worth it in the longer term.
But there ...
Wednesday, January 27, 2016
More and more business owners and managers are realizing that telecommuting can increase productivity , improve employee satisfaction, and help attract top talent. But in order for employees to telecommute effectively , they need great real-time communication solutions. Telecommuting employees should not feel isolated from coworkers at the office. Instead, they need to be able to reach coworkers (and be reached) effortlessly and through several communication platforms such as voice (VoIP),...
Wednesday, January 20, 2016
It used to be the case that companies needed to invest in expensive local PBX switching systems in order to handle all phone calls using a single phone number and to take advantage of features like call routing.
But not anymore :
Virtual phone systems give companies of any size the opportunity to use advanced features such as auto-attendants, call routing, and voicemail to email, without any capital investments whatsoever. Best of all, you get a virtual phone number that is...
Thursday, January 14, 2016
Implementing a unified communications (UC) solution is a simple and cost-effective way to increase collaboration, productivity, job satisfaction, and enhance customer service. It’s an ideal solution for small and medium-sized businesses in particular, because unified communications packages are flexible and scalable — you pay based on the number of ‘seats’, which you can increase or decrease as your needs change.
You might be wondering: what exactly does unified...
Wednesday, January 06, 2016
VoIP service subscribers have access to a growing list of advanced features to improve business processes. Subscribers are to VoIP and other SaaS solutions are benefiting from the continual innovation and the growing interest in the cloud-based service environment. Many new advancements in the types and quality of VoIP service offerings have emerged recently.
One of the advantages of VoIP services is the web-based dashboard that most companies offer for controlling advanced call features and...
Wednesday, December 02, 2015
We recently released a free guide with the best practices for implementing an auto attendant (also known as a virtual receptionist). We felt that it would be helpful for our readers because the implementation process is really critical for getting the most out of an auto attendant service. If companies don’t execute the properly, they won’t benefit from the increased employee productivity and customer satisfaction enabled by auto attendant services.
The most important...
Wednesday, November 25, 2015
Despite the various new ways to interact with companies online, 48 percent of consumers still prefer to use a phone for their initial contact with a company. This means that overall customer satisfaction greatly depends on the quality and consistency of a company’s telephone service. One of the best ways to improve a company’s telephone presence is to implement an auto attendant.
With an auto attendant — otherwise known as a virtual receptionist — companies can...
Wednesday, November 18, 2015
Advancements in technology have led to new opportunities for companies to automate many of the most mundane daily tasks. These opportunities are mainly being created by technologies such as cloud-based big data and software-as-a-service (SaaS) solutions. Consumers like this because these technologies helps them reduce the amount of time spent on tedious tasks.
SaaS solutions, combined with big data, allow companies to leverage services that previously would have required investments in...
Thursday, September 10, 2015
Traditional telephone service, also known as Plain Old Telephone Service (POTS), is contingent on aging infrastructure on which there is almost no innovation taking place. Subscription rates are actually declining, but Federal Communications Commission (FCC) regulations require that telecommunication companies maintain a minimum level of service. As time goes on the cost burden of maintaining this aging infrastructure will fall on a smaller subscription base and the cost of POTS will increase....
Thursday, September 03, 2015
A recently released report from Oracle discussed how the cloud is changing the role of the Chief Information Officer (CIO). The author of the report asserts that the emergence of the cloud has fundamentally altered the job of the CIO while shifting organizational structures and changing the indicators of success.
The CIO used to be the purchaser of hardware and software and the overseer of the safe and reliable operation of the company’s data servers. But with the growing speeds and...
Wednesday, September 02, 2015
A 2014 report released by VoIP software comparison site Software Advice revealed that small businesses are shifting to Voice over Internet Protocol (VoIP) solutions, but many continue to rely on mobile and landlines; in fact, 51 percent of survey respondents were investing in VoIP services for the first time, while 31 percent of the companies surveyed were using landlines (otherwise known as Plain Old Telephone Service, or POTS) and 13 percent used mobile phones as their primary...
Wednesday, August 19, 2015
Voice over Internet Protocol (VoIP) is changing the way that businesses manage expenses for integrated communication services.
Traditional telephone services, also known as Plain Old Telephone Services (POTS), are built on aging copper wire infrastructure with limited data transfer speeds.
VoIP uses a cloud-based platform, connecting users through newer Internet infrastructure, which offers much faster data transfer speeds.
Though POTS infrastructure does have some advantages over...
Wednesday, August 12, 2015
Business subscriber levels for traditional telephone services (Plain Old Telephone Services – POTS) are falling due to the emergence of Voice over Internet Protocol (VoIP), a cloud-based voice service that offers all of the same features as POTS, with the addition of new features such as call and customer analytics. VoIP adoption has been growing steadily over the past decade, reaching a business penetration of 20 percent in 2014. The reason for this shift is mainly innovation in...
Wednesday, August 05, 2015
Voice over Internet Protocol (VoIP) is an internet-enabled technology that permits the transmission of voice conversations using computers, tablets, smart phones, or Internet-connected telephones. The chief benefits of this technology are enhanced scalability, portability, and cost savings. Many businesses have already implemented VoIP technology in place of Plain Old Telephone Service (POTS). In fact, VoIP represented 20% of the business telephone market in 2014, and its market share...
Thursday, July 30, 2015
Voice over Internet Protocol (VoIP) is a technology that permits the transmission of voice calls over the Internet, bypassing the traditional copper-wire infrastructure that is sometimes referred to as Plain Old Telephone Service (POTS). From the user’s point of view, the call experience is essentially the same. The only difference is that the call quality is digital rather than analog. From a business perspective, VoIP represents two advantages over POTS: First, since VoIP is a...
Wednesday, July 22, 2015
A recent article published in the Wall Street Journal discusses the transition from desktop phones using POTS (Plain Old Telephone Service) to computer-based Voice over Internet Protocol (VoIP) phone calls at The Weather Network. VoIP allows users to make voice phone calls over a broadband Internet connection using web-connected devices. The article notes the benefits of switching to VoIP, including the ability to view recent documents or emails shared with the person on the other end of the...
Wednesday, July 15, 2015
More robust Wi-Fi connections are changing the way businesses interact with consumers and employees. Thanks to new Wi-Fi technology, multiple users can stream high-quality videos simultaneously on the same Wi-Fi network. At work, employees are able to work away from their desk and communicate through high-definition video and audio conversations using mobile devices or laptops. All of this requires a lot of bandwidth, and is only possible with the use of Gigabit Wi-Fi technology.
Monday, July 13, 2015
Advancements in Wi-Fi technology (Hotspot 2.0 and Gigabit Wi-Fi) are creating new opportunities for businesses to enhance their own internal Wi-Fi network coverage with greater speeds and reliability. Hotspot 2.0 is a suite of technologies that offer seamless connectivity between Wi-Fi hotspots and mobile data connections, as well as enhanced speeds and reliability. Gigabit Wi-Fi (the new 802.11ac standard) offers faster access speeds of up to 1,300 megabits per second. Both of these...
Thursday, June 25, 2015
Wi-Fi use is growing across all industries, with more and more companies adding hotspots for employees and customers.
According to an Infonetics survey, most companies had plans to increase Wi-Fi capacity by at least 20% in 2014 – and 75% of this increase was to provide Internet access for mobile devices and employees who bring their own devices to work.
The global market for Wi-Fi access points and hotspot controllers is set to grow from $527 million in 2013 to $3 billion in 2018....
Thursday, June 18, 2015
Hotspot 2.0, otherwise known as HS2 or Wi-Fi Certified Passpoint, is a new approach to public access Wi-Fi that allows users to automatically connect to a network once they enter the hotspot area.
It also promises faster speeds, greater reliability, and enhanced security. HS2 is not a specific product or technology, but rather a combination of technologies and industry standards. It was developed by the Wi-Fi Alliance, a non-profit that promotes Wi-Fi technology and certifies Wi-Fi...
Thursday, June 18, 2015
Big Data, which allows massive amounts of unrelated data to be analyzed, has heralded unprecedented and complex insight into customer behavior.
Previously, companies would collect customer data for the specific purpose of customer relationship management (CRM), but the scope in terms of data types was limited to the CRM system being used.
Today with Big Data, however, companies do not need to specify the types of data they want to collect about customers in advance. Instead, companies...
Wednesday, June 03, 2015
Cloud computing is growing at an amazing rate, with an expectation of double-digit growth rates from 2014 to 2017.
Cloud computing is a segment within the specialized services market, which also includes the machine-to-machine (M2M) and cyber security segments.
The specialized services market is forecasted to reach $198.6 billion in overall spending by 2017. The cloud computing market is forecasted to have a CAGR (Compound Annual Growth Rate) of 18 percent, with projected spending to...
Wednesday, May 27, 2015
In a recent article in the Wall Street Journal by Stefanos Chen, the use of Big Data in the real estate industry is explored.
Growing Trends to Leverage Big Data
The article examines the growing trends to leverage Big Data to predict future customers who are likely to move or purchase a new home. The advantages of Big Data are that the real estate companies can access a disparate and unrelated set of data sources to compile a prediction about who should be targeted. For one real...
Friday, May 22, 2015
Top Telecom Trends Impacting Business Today
There are trends taking place in the telecommunications industry that impact the way in which businesses develop and improve their products and services, and handle interactions with customers. Whether it is cloud computing, unified communications, cyber security, VoIP (Voice over Internet Protocol) or Big Data, the telecommunications industry is at the heart of many of the emerging trends in business today.
The emerging trends are...
Wednesday, May 13, 2015
Welcome to the new Telecom Solution Experts’ blog, which will serve as the voice of BullsEye Telecom. The guiding principle of this blog is to provide objective and unbiased information on topics affecting the business community. We will strive to address cutting edge developments in telecommunications and examine how such developments may impact businesses.
The BullsEye Research Department will be publishing primary research white papers throughout the year based on sound research...