Your Cloud Delivered Call Center Solution
BullsEye Contact Center allows agents to perform call control functions directly from their desktops for IP phones or analog phones.
Give Call Center Agents and Supervisors Desktop Call Control
Using BullsEye Contact Center, large and small enterprises can set up call centers anywhere via PC and a broadband connection without additional hardware, software or traditional phone lines. Agents are able to work remotely with access to all call features, distributing call center functionality to meet their organization's demands.
Increase Productivity and Improve Caller Satisfaction
BullsEye's Contact Center application gives managers the ability to monitor and record agent calls, manage training gaps and maintain standards. The advanced reports available through BullsEye's Contact Center solution give supervisors access to caller activity such as call abandonment rate, averages time to answer, wait time and call duration. Supervisors can leverage this information to manage costs by determining appropriate staffing levels, while also effectively handling peak hours in Call Center demand.
Better Management of Your Technology
BullsEye does more than just deliver the necessary connections, hardware and software for multi-location businesses. Our approach makes it possible for us to deliver the technology, processes and support your telecom initiatives require.