How to make the switch?
You’ve done your research and decided it’s time to switch VoIP providers.
And you’ve done even more research and decided BullsEye might be the best solution for your business (right on!).
Or maybe you haven’t quite decided yet. That’s OK too. In that case, you might want to read our article about the 4 signs it’s time to switch VoIP providers.
So what’s the next step?
Most companies that decide to work with us choose to start with a phased approach. They have multiple locations to manage, and don’t want to commit to a new VoIP system at each and every office or branch. They prefer to start with select locations to see how things go.
That’s why we developed our Risk-Free Roadmap to VoIP. It’s our guide to a smooth VoIP transition that won’t impact your daily business operations.
The first step is usually to walk through this process together and discuss how we could organize a deployment that wouldn’t interrupt your day-to-day business operations.
We have more than a decade of experience with VoIP deployments, so we’ve figured out how to avoid the worst and most common pitfalls. That’s why, unlike many providers, we offer white glove technical support on-site for installation and porting.
Many of our competitors offer a plug-and-play self-installation, which sounds convenient, but more often than not leads to problems (often serious) or confusion down the line.
The reality is VoIP installations can be tricky. For example, in many cases, we’ve found it’s necessary to install new hardware to configure the network properly. In such cases, we’ll install redundant BroadSoft network/switches to guarantee uptime and secure your network. We have partnerships with other leading equipment providers like Polycom and Edgewater to ensure you have access to all the high-end hardware you might need.
But let’s take a step back for a moment.
Before our technicians even visit your office, we run VoIP Readiness tests to identify and address potential issues. This helps us save time on-site and ensures minimal service downtime when your system is up and running.
In some cases, we’ll recommend procuring more bandwidth to guarantee VoIP system reliability and quality. We offer advanced broadband solutions to help with this (or you could call your existing internet service provider to upgrade your service). And we also offer cellular failover to make sure that, even if your VoIP system ever did go down, you would still receive important business calls on your mobile device(s).
We assign a dedicated project coordinator to your deployment, who will provide you with regular updates at each step of the migration process. We’ll keep you updated on the project status at all important milestones.
When you’re ready for deployment, our techs will visit your locations to handle installation and porting. We’ll let you know if you need more wiring or any other additional resources. No installation is too complex: we have a network of partners to help us tackle any challenge.
Finally, we provide post-install support through a 24/7 help desk and remote network diagnostics through our BullsEye Network Analyzer. We can even provide remote support for advanced tasks, like traffic shaping.
For a full list how we address the most common installation challenges, read through our VoIP Roadmap.
Next, if you’re ready to make the move, contact our sales team to start planning the deployment process. We’ll walk you through every step and work out an installation schedule that’s convenient for you.