Seven Vital VoIP Myths & Facts

Dispelling myths and presenting the real facts about VoIP can help business owners better understand their options.

Voice over Internet Protocol, known as VoIP, has rapidly become one of the most cost effective and efficient ways of handling business telecommunication needs.

However, as with an emergent technology, myths abound from the early days of VoIP and can prevent those thinking about upgrading from taking that leap.

Dispelling myths and presenting the real facts about VoIP can help small and large business owners better understand their options.

Myth One: Sound quality is terrible when you use VoIP.
Fact: Poor sound quality can happen on any phone line, regardless of the method used to relay voice. With VoIP, the key is to have sufficient bandwith to support your voice traffic and to use high quality devices. With the right equipment and enought bandwith, your will experience sound quality substantially better than your analog phone lines.

Myth Two: Transitioning to VoIP will be expensive.
Fact: Making the switch to VoIP is typically much less expensive than any other type of telephony upgrade. In most cases, you can use your existing equipment or get brand new equipment an no charge from your provider. This means there is no requirement to budget for a massive overhaul.

Myth Three: Installation of VoIP is difficult and will take forever for my team to learn.
Fact: Typically, VoIP configuration is handled by your service provider. Using a VoIP phone is just like using regular phone service, but at a lower cost and more benefits.

Myth Four: Upgrading or expanding once you have VoIP is complicated and expensive.
Fact: One of the great things about VoIP is its scalability. In many cases, adding lines is as simple as making a quick call or logging into an online portal – and cost increases for additional lines are minimal. You can even add new locations or have employees work from home or on the road without massive extra costs.

Myth Five: VoIP is unreliable.
Fact: This was a common issue in the early days of VoIP, when dropped calls happened with alarming frequency. Today, most providers allocate bandwith dynamically to ensure complete coverage for voice calls at all times. VoIP is precisely as reliable as the connectivity of your internet service.

Myth Six: VoIP has too many security issues.
Fact: Business VoIP is more secure than the average landline. The key is using a top quality provider and ensuring that the entire network is secure – something that should be a given for any business.

As long as your network is secure, your VoIP lines are secure. Reliable providers use encryption and user authentication methods to add layers of security, and you can do your part by restricting access to equipment to key employees and changing passwords whenever an employee leaves your company.

Myth Seven: VoIP is only for large businesses.
Fact: While huge companies find VoIP extremely convenient – especially for call centers that use it for high volume calling – small and mid-sized businesses can also reap the benefits.

Thanks to VoIPs unique capabilities, small businesses can expand as they grow without the need for expensive upgrades or costly downtime. Mid-sized businesses can implement VoIP at multiple locations and save in inter-company calls as well as taking advantages of many other features that come free with VoIP packages.

Switching to VoIP is the smart move, no matter what size your business is, what plans for expansion or a move are in the future, or what kind of industry you are in. Start enjoying the benefits of high quality VoIP service today!