Voice over Internet protocol (VoIP) is not new technology. But the suite of technologies that comprise VoIP is constantly evolving.
For example, network connection speeds are increasing, connection quality and reliability are improving, and new business communication features keep popping up. And these advances are radically changing the way companies communicate – both internally and externally.
The mass adoption of mobile devices has shaken up the telecommunications industry as well: many companies are benefiting from the added flexibility and convenience offered by connecting mobile devices to their VoIP network for business connectivity on the go. But this is old news.
We wanted to find out what’s new and exciting in the world of VoIP in 2017. What innovations can we expect to see in the near future?
So we did some research (and a little soul searching) and came up with two major VoIP telecommunications trends to watch in 2017.
1. Closer ties between VoIP and other cloud applications
The use of cloud-based apps is exploding. You can find an app for automating or streamlining just about any business function. But using a bunch of different apps can be onerous. It can be hard to keep them straight and make them work together.
To make integration easier, developers are increasingly producing application programming interfaces (APIs). We’re seeing this trend with VoIP too. For instance, you can already connect your CRM to your VoIP dashboard for one-click calling to any customer or business contact. But imagine being able to connect all your business apps to your VoIP system.
From your VoIP calling dashboard, you’d be able to access all customer data including social media accounts, billing information, online help desk and email conversations, call transcripts, user activity, and a lot more. With access to all this information within a single interface, you could easily tailor the customer experience to each individual’s needs. And you’d be able to provide specific product or service recommendations to increase the lifetime value of all your customers.
2. A taste of 5G technology
The technology is not quite ready for prime time. But the incredibly fast connections offered by 5G are on the horizon. We might get a glimpse in 2017, but mass adoption won’t likely occur for a couple of years.
5G promises to enable the full integration of mobile devices and the true birth of the internet of things. It will enable seamless connectivity between all our devices, including home appliances like fridges and ovens, personal and commercial transportation like cars and transport trucks, and lot more. Of course, it will also improve the mobile device experience, especially in terms of high-definition video.
How fast is 5G? It’s about 10-times faster than 4G. This huge speed boost is going to make every wireless, internet-enabled service even better (including VoIP on mobile devices). It’s also going to make connected apps more stable, which should further improve the the cross-connections between VoIP and other cloud-based apps. In particular, these speeds will enable video conferencing at 4k and even 8k resolutions.
5G couldn’t come soon enough. In 2016, we saw more than 6 billion devices connected to the internet of things. By 2020, this number is expected to balloon to 21 billion. Existing 4G networks are unlikely to be able to shoulder the load. But 5G is more than capable.
In fact, 5G will easily accommodate a lot more than 21 billion devices connected to the internet. What does this mean for the office worker? It’ll make it possible to feel truly connected to your office no matter where you are. Your home computer and your smartphone will connect seamlessly to just about any device at work, including your VoIP phone, office computer, lights, thermostat, and even your coffee maker.
Regardless of whether these trends manifest in 2017, business VoIP use will continue to grow. It’s already the new standard for business communications, and advancements like better cross-connectivity and 5G technology will only solidify VoIP’s position in the business telecommunications industry.
One thing is clear: there’s no going back to traditional telephone lines. The benefits of VoIP and the promise of an even better future for the technology are just too good to pass up.
Curious About Trying VoIP?
We offer a risk-free roadmap for companies with multiple locations to start using VoIP at a comfortable pace. This way, you can continue to use your existing phone lines for critical business functions while experimenting with VoIP at certain offices or for less critical activities.
We’ve saved many of our customers up to 80% on their phone bill by consolidating landline services from several different providers into a single fast and reliable VoIP connection.