(Almost) Everything You Ever Wanted to Know About UCaaS but Were Afraid to Ask

April 15, 2021
Author: Bobbie Sauter Are you perplexed by the ever-changing quagmire of acronyms for the many cloud-based communication technologies out there? In our increasingly mobile world, communication must be effective, global, and available through multiple technologies effortlessly. That’s where UCaaS or “Unified Communications as a Service” comes in.   That’s a lot to unpack for an opening paragraph, but let’s dive in.  You are most likely familiar with SaaS (Software as a Service) such as Salesforce, Office 365, and the like. UCaaS is essentially the cloud-based communications version of […]

Technology in a Changing World

March 11, 2021
Author: Charles Holsey | Senior Business Analyst In today’s business landscape, every organization functions as a software/technology company. Years ago, if you said you worked for a software company, that literally meant your company sold software and you therefore identified as a “software nerd”. Fast forward to today, where software and technology are everywhere. Adoption, integration, […]

Robocalls – The Good & the Bad

September 9, 2020
Author: Nayana Reddy | Network Telephony Engineer Have you received a call today where someone is trying to sell you an extended car warranty on your 10- year-old car or an agency trying to give you a last courtesy call on your deferred student loan payment/tax payment that you never owed, or any calls that […]

Using Empathy to Drive Business Intelligence

August 26, 2020
Author: Afraa Jasim | Business Analyst Data conscious companies are becoming more common in today’s ever changing world. Data integrity, Data Warehouse, and Data Governance all work towards gathering, cleansing, and modeling data for use. Business Intelligence (BI) comes into play after the data has been gathered and organized. BI is the art of extracting […]

VoIP Communications Services – A Cloud Above the Rest

August 20, 2020
Author: Dino Dziljaj | Manager, Activations Engineering As business leaders navigate through the COVID-19 pandemic, they are learning a variety of new processes, systems and approaches to keep their businesses as normal and stable as possible. This ranges from managing and supporting employees working remotely to the bandwidth and security of their infrastructure. For some, […]
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