Key Considerations When Evaluating Contact Center Solutions

July 2, 2019
Omnichannel customer interactions have revolutionized the call center industry, previously dominated by telephony. The rebranding to contact centers introduced a niche of new technologies and changed the way businesses communicate with their customers. Organizations are continuously trying to achieve increased customer satisfaction and understand the benefits of investing in advanced cloud-based contact center solutions. Along […]

How In-Person Security Awareness Training Can Educate Your High Value Targets

May 23, 2019
You’ve done a baseline phishing test to see the risk to your organization, you’ve started a simulated phishing program to expose your employees to safe malicious-training emails, and you’ve scheduled regular online trainings. With today’s changing security landscape, a “set it and forget it” approach may not be enough. Regardless of your company’s specific security […]

Cloud Security “Gotcha” Items

May 10, 2019
CASB (cloud access security broker) providers like Zscaler are taking over the security industry due to their diverse method of deployment and endpoint integration. When migrating to these types of services, what are some of the “gotcha” items that maybe you or your IT person/vendor might not have considered that could play a key role […]

Steps to Strengthen Cybersecurity for Small to Midsize Businesses

April 1, 2019
In today’s digital age, a cybersecurity framework needs to be part and parcel of our daily life. Every person, business or entity has a digital profile. We’re represented digitally by account numbers, addresses, web transaction cookies, social media chatter, government or regulatory documents, and other personal information recorded at different events and digital touch points. […]

4 Signs That It’s Time to Switch VoIP Providers

October 4, 2018
A change might be needed. Here’s how to make the big decision. This article is for businesses that are already using a VoIP service provider, but aren’t completely satisfied … Or perhaps suspect they might not be getting everything they should be getting out of their service. The reality is that switching providers can be […]