Our Response to Recent News on Coronavirus (COVID-19)
We understand that keeping the BullsEye community (our employees, clients, agents, and vendors) connected is particularly vital at times like this as we follow updates on the Coronavirus (COVID-19) and its impact on each of us.
We are closely monitoring the situation and following updates on COVID-19, including guidance from the Centers for Disease Control and Prevention (CDC) and local health officials.
Please know that BullsEye is prepared to deliver our customers’ communications services, regardless of this health event. Our technology supports our employees working remotely (if necessary), while still servicing our customers. The redundancy of our platform and the disaster recovery tests we’ve done that show we’re able to handle an event such as this. We are making our Business Continuity Plan available to the BullsEye community upon request.
In support of our clients, BullsEye has signed the FCC’s Keep Americans Connected Pledge. This means that given the coronavirus pandemic and its impact on American society, BullsEye pledges for the next 60 days to:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
- Waive MRCs on any new UC-One or Cloud Seat to help businesses manage and support remote worker needs.
As we all adjust to new precautions, we’d like to remind you of a few actions you can take to stay healthy:
- Practice good hygiene. Wash your hands frequently. Cover your nose and mouth if you have to sneeze or cough. And use hand sanitizer with at least 60% alcohol content.
- Please stay at home and away from others if you are sick.
- Follow guidance from public health authorities. For more information, visit the World Health Organization website.
Please let us know if you have any questions. We will continue to provide updates on this page of our website as more information about this health threat become available.