Deploy Your Call Center Solution from the Cloud
What makes Call Center unique? Our solution is powered by Cisco BroadSoft’s technology and hosted on BullsEye’s fully managed network. BullsEye Call Center allows agents to perform call control functions directly from their IP phones or UCaaS clients.
Set Up Call Centers Anywhere
Using BullsEye Call Center, your business can set up call centers anywhere via PC and a broadband connection without additional hardware, software or traditional phone lines. Agents are able to work remotely with access to all call features, distributing call center functionality to meet their organization’s demands.
Improve Caller Satisfaction
BullsEye’s Call Center gives you the ability to monitor and record agent calls, manage training gaps and maintain standards. The advanced reports available through BullsEye’s Call Center gives supervisors access to caller activity such as call abandonment rate, averages time to answer, wait time and call duration.
Work Smarter Not Harder
Your agents do not need to be in the location allowing for remote worker situations and seamless disaster recovery. We are always evaluating the latest technology, including headsets and endpoints, giving you the option to upgrade as needed.
Features & Benefits
Improved customer experience by routing callers to the right person and ensuring that every call is responded to quickly
Fully-integrated and bundled with BullsEye’s full suite of cloud-based communications solutions
Streamline business processes with the right monitoring tools to ensure you have the appropriate number of agents to handle call volume and activity
Use call recording and silent monitoring to enhance opportunities for coaching, training and recognition
Eliminate the hassle and complexity of maintaining premise-based equipment and significantly reduce operating expenses
Leverage selective call recording to protect your business and comply with federal and state regulations including PCI and HIPPA
Fully-integrated with BullsEye’s hosted phone system so you enjoy a single cloud-based managed VoIP solution
Real-time monitoring ensures you always have the appropriate information and statistics instantly available about your call center
Contact Center keeps you on top of call volumes and helps you accommodate for spikes in call activity
Queue monitoring ensure all calls are being responded to in a timely manner and gives you the ability to see live hold times and average time to answer
Web-based controls allow agents & supervisors to access and manage call queues without downloading software or plug-ins
Call Access to historical data and reports allows you to view trends and make improvements as needed
Let Us Customize a Solution for Your Business
Ready to make the move to Cisco BroadSoft’s technology that’s hosted on BullsEye’s fully managed network? We’ll work hand-in-hand with you to provide the insight and support you need to optimize your communications environment. Our clients depend on us to always deliver quality connections and superior customer service.
