Deploy Your Call Center Solution from the Cloud
BullsEye Contact Center allows agents to perform call control functions directly from their desktops for IP phones or analog phones.
Set Up Call Centers Anywhere
Using BullsEye Contact Center, large and small enterprises can set up call centers anywhere via PC and a broadband connection without additional hardware, software or traditional phone lines. Agents are able to work remotely with access to all call features, distributing call center functionality to meet their organization’s demands.
Improve Caller Satisfaction
BullsEye’s Contact Center gives you the ability to monitor and record agent calls, manage training gaps and maintain standards. The advanced reports available through BullsEye’s Contact Center gives supervisors access to caller activity such as call abandonment rate, averages time to answer, wait time and call duration.
Better Manage Your Technology
BullsEye does more than just deliver the necessary connections, hardware and software for multi-location businesses. Our approach makes it possible for us to deliver the technology, processes and support your telecom initiatives require.
Features & Benefits
Improved customer experience by routing callers to the right person and ensuring that every call is responded to quickly
Fully-integrated and bundled with BullsEye’s full suite of cloud-based communications solutions
Streamline business processes with the right monitoring tools to ensure you have the appropriate number of agents to handle call volume and activity
Eliminate the hassle and complexity of maintaining premise-based equipment and significantly reduce operating expenses
Use call recording to enhance opportunities for coaching, training and recognition
Call recording also helps protect against fees and penalties when you ensure that agents are saying the right things and complying with federal and state regulations
Fully-integrated with BullsEye’s hosted phone system so you enjoy a single cloud-based managed VoIP solution
Real-time monitoring to ensure you always have the appropriate number of agents available to handle call activity
Contact Center keeps you on top of call volumes and helps you accommodate for spikes in call activity
Queue monitoring to ensure all calls are being responded to in a timely manner and ability to see which queues may need additional agents
Web-based controls to allow agents and supervisors to access and manage call queues without the need to download software or install plug-ins
Call recording to help in coaching and training situations
Let Us Help You Customize a Communications Solution for You
At BullsEye, our list of services goes on and on. We can help you identify the ones you need and the ones you don’t. Our clients depend on us to always deliver quality connections and superior customer service. We’ll work hand-in-hand with you to provide the insight and support you need to optimize your communications environment.