Better Connect with Your Customers Using Contact Center from Talkdesk
Take control of your customer’s experience by deploying an Omnichannel Contact Center from Talkdesk, a Leader in Gartner’s 2019 Magic Quadrant for Contact Center as a Service (CCaaS). Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience a competitive advantage.
- With voice riding the BullsEye core backbone network and GUI by Talkdesk, the best in class omnichannel Contact Center solution is powered by tight integration and technical partnership.
- With enterprise class performance and consumer-like ease of use, over 1,800 innovative businesses rely on Talkdesk to power their customer interactions, including many Fortune 500 companies.
- Talkdesk is the first and only provider to offer a 100% uptime Service Level Agreement (SLA) along with a robust partnership ecosystem.
- Powerfully Simple – setup takes days or weeks, not months, and a modern UI having reps up and running with little or no time spent in training
- Seamlessly Connected – over 50 out-of-the box integrations and open APIs that enable easy integration.
- AppConnect allows addition of new tools to your contact center with a single click
- Endlessly Adaptable – nimble platform that allows quick addition of services
- Actively Intelligent – Infusing the power of AI into every element of Contact Center solution driving high efficiency, cost reduction and improved customer experience.
Talkdesk Enterprise Cloud Contact Center Overview
Features & Benefits
Provides a digital omnichannel customer engagement solution that includes voice, popular messaging apps, SMS, social media and chatbots that allow customers to contact their business however they choose
Interactions include Voice call, SMS, email, live chat, WhatsApp, Facebook Messenger, Twitter, WeChat, RCS, Apple Business Chat and more
Voice calls ride the fully redundant BullsEye Cisco-BroadWorks backbone and can be supported by physical endpoints (phones) or natively by Talkdesk client
Agents can seamlessly blend and operate across multiple channels with maintaining complete context
Supervisors have access to monitoring capabilities such as whisper and silent monitoring
Turn insights into action with powerful real-time and historical reporting, speech, and industry-leading benchmarking tools
Administrators can apply custom routing rules across all the channels. Intelligent routing allows moving communication from one channel to another.
Tight CRM integrations allow activity logging, providing agents with quick access to customer history, ensuring a responsive, personalized experience
All conversations are tracked and consolidated to a single customer communication
Post-interaction surveys such as CSAT surveys provide information back to internal teams to help drive product enhancements, process improvements and innovations
Take control of your customer’s experience
At BullsEye, our list of services goes on and on. We can help you identify the ones you need and the ones you don’t. Our clients depend on us to always deliver quality connections and superior customer service. We’ll work hand-in-hand with you to provide the insight and support you need to optimize your communications environment.