Blog

VoIP vs. Landline: Which Is More Reliable?

The short answer is it depends. Many readers surely recall VoIP’s early, troubled years and assume that it’s just not a reliable alternative to plain old telephone service (POTS). (We dispelled this myth in a previous post.) VoIP IS reliable. As long as you have a...

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Is Reliable VoIP an Oxymoron?

What comes to mind when you think about VoIP? Is it crystal clear sound quality and stalwart reliability? Or nightmare scenarios involving dropped calls and garbled speech? Chances are it’s the latter. No doubt – the history of VoIP is filled with problems, ranging...

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What’s Your Ideal Business Telecommunications Solution?

The ideal business telecommunications solution is going to be different for every business. But in today’s changing business environment, there’s at least one feature that every company needs. The key for today’s business is flexibility. Your ideal telecom solution...

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Is 5G the Next-Generation of Business Telecom Technology?

The next generation of mobile connectivity will bring speeds more than 20 times faster than today’s top speeds. But 5G technology promises a lot more than just faster speeds … Imagine yourself on a mega-highway during the morning commute. At some of the widest...

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Top Business Telecommunications Trends for 2017-2020

There’s no question that we’ve seen a lot of changes on the consumer side of telecom over the past year. And all this change has put a lot of pressure on telecom networks. What are the biggest culprits? Most of the change came from live video streaming and the rise of...

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Managing Multiple Office Locations with VoIP

Even the simplest activities can turn into a headache when you need to coordinate with co-workers spread across various locations.   Getting prompt feedback, scheduling meetings, and sharing progress reports always seem to take longer than they should. Most of...

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9 Unexpected VoIP Benefits

Cost savings is important but there are other benefits that can be realized. Most business managers we speak with who choose to switch their company to VoIP for voice communications do so for a straightforward reason: to save money. Compared to the cost of traditional...

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The Biggest Benefits of VoIP for Multi-Location Companies

Any growing company is bound to run up against unexpected barriers to growth. For companies with many locations, traditional phone systems can quickly become roadblocks when trying to add new additional lines at new business locations. Without a growth strategy,...

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6 Benefits of Switching to VoIP

Most multi-location companies experience telecom growing pains at some point. It’s only natural. As these businesses grow, they tend to spread out geographically into territory beyond where their existing telecom provider operates. Managing multiple locations is hard...

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Using Call Analytics Software to Grow Your Business

We work with many clients who collect a tremendous amount of data. They’re tracking data on customer purchase patterns and monitoring which products are moving the fastest off store shelves. But there’s one type of data that’s often neglected. I’m talking about call...

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Unlocking the Real Value of Call Analytics

As customer-facing companies grow and expand their reach, their call centers reach capacity, forcing them to open new locations. This presents a challenge, but also an opportunity. While dealing with more and more customers increases the complexity of customer...

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