Considering a Move to Hosted PBX? Here’s What You Need to Know

In recent years, we’ve seen a major uptick in the number of companies choosing hosted PBX over on-premise PBX systems. Why is this happening?

hosted-pbx-need-to-know-bullseye-telecomWe think it’s because hosted PBX systems use the most recent advancements in technology to provide customers with a truly modern telecom experience, with additional features that improve productivity to boot.

If you’re seriously considering a move to hosted PBX, there are some key things that you need to know. We wrote this article to give you the information that you need to decide whether hosted PBX is the right choice for your business.

But first:

What exactly is hosted PBX?

Hosted PBX will reshape your understanding of what a phone system is and what a phone system does.

Somewhere in your office, there’s a dark room with a big box in it. This is your on-premise PBX system. Very few people really understand what it does and even fewer people know what to do with it.

The box is connected to wires that spread throughout your entire building, reaching every individual phone. All of this infrastructure allows you to initiate calls, receive calls, put callers on hold, and transfer calls to another line. But unless you have additional specialized hardware, there’s not much else you can do.

With a hosted PBX system, all of this equipment is stored on your provider’s premises, not yours. That means you can free up that dark room for something more productive. It also means that your state-of-the-art phone system – with all of the latest phone system features and integrations – comes with effectively zero installation and maintenance costs.

The value of hosted PBX for your business

Read our previous article for a closer comparison between on-premise and hosted PBX. In this article, we’ll cover the top three benefits of hosted PBX:

1) Hosted PBX is more cost-effective

Hosted PBX systems are hosted in the cloud. Your provider doesn’t have to send an installation team to your office. Set up is quick and easy. You can get up and a running at a new location in 1-2 days, not weeks. You can even use your existing phone equipment (as well as your computers and mobile devices) to send and receive phone calls.

2) It’s flexible

It’s no secret that on-premise PBX systems are inflexible. Once they’re installed, you’re left with limited options for upgrades. And each upgrade will require dedicated IT resources and time to complete.

Hosted PBX systems are the picture of flexibility. There are no long-term contracts. Instead you can sign up for a monthly subscription and adjust your plan as your needs change. No installation costs. No maintenance costs. Just the freedom to choose when and how you update your phone services.

3) Your data is secure (and unlimited, too)

Over the past few years, SMEs that use on-premise PBX systems have fallen victim to malicious cyber attacks. Hosted PBX systems feature industry-leading security, so the chances of a data breach are minimal. All of your information is hosted in highly secure data centers, protected by rigorous safety measures.

Providers also make sure that they have a lot of data storage space, so the amount of telephone data that you can store is virtually unlimited.

Which system is right for your business?

We know that each business is unique, and, depending on your size and other considerations, you’ll have your own set of requirements.

Before settling on a hosted PBX solution, you should think about what your business needs from it. Questions to ask yourself (and discuss with a telecom expert) include: Are you looking to cut costs? Do you want to make sure your system is always up-to-date? Are you looking for the simplicity of having a single provider for all of your telecom needs? Do you make calls nationwide? Do you want a way to measure your employees’ performance? Do you have multiple offices?

At BullsEye Telecom, we let customers mix and match between hosted and on-prem PBX. There’s really no limitation on the number of locations that we can cover. You can even continue to use your POTS (plain old telephone service) lines with a hosted PBX solution. We want to make sure that your transition to hosted PBX is as pain-free as possible.

Our complete transition process is detailed in our risk-free road map. This document shows you exactly how we can manage a gradual migration from an on-premise PBX to our hosted PBX service, so you can take advantage of all that hosted has to offer – completely risk-free.

We pride ourselves in being the only multi-location provider with nationwide coverage for every telecom service – all managed on a single bill.

If you’re interested in learning more, take a look at our hosted PBX product page today.

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