Moving from Legacy Telecommunications to VoIP? Here’s What to Expect
Chances are, if you’re still using traditional telephones, you’ve run into problems integrating modern business applications with your phone system.
If you haven’t, you almost certainly will.
The truth is that traditional phone systems, otherwise known as plain old telephone service (POTS), just aren’t compatible with the cloud-based business applications that are quickly becoming the norm for growing companies.
If you’re trying to make your company more agile and scalable, then VoIP is the way to go. It’s 2017: your phone system should be integrated with your digital communication systems and all your business applications. You should be able to seamlessly interact with customers via email, voice, or even video chat, and you should be able to connect applications like your CRM, for example, to harmonize customer interactions across your company.
So, the move to VoIP is clearly a good idea. But what should you expect during the migration process?
Well, first of all, you should know that going to VoIP doesn’t mean you have to destroy your old telephone system. You can actually continue to use it as you transition and gain more confidence in VoIP.
This way you can continue to benefit from any investments you’ve made in PBX systems. And you can also use your existing handsets (older models just require a small adapter to connect them to an ethernet port). At the same time, you can start to explore the advanced features that come with your VoIP service.
We recognize that every situation is unique. So we let our customers start small and adopt VoIP at whatever pace they’re comfortable with. We also work with them to secure the right amount of bandwidth to ensure call quality never suffers and the network stays up 24/7.
The bottom line is the two phone systems can work together. In fact, in terms of the user experience, they’re not that different.
The network infrastructure – what goes on behind the scenes – is the biggest difference.
In terms of the user experience, you VoIP phones will function the same as your old phones. But, you’ll benefit from a lot of extra functionality that you can’t get with traditional phone lines. For example, in addition to making phone calls from your desk phone, you can also make calls from your computer, your smartphone, or your tablet. VoIP services combine multiple devices through the help of browser-based and mobile applications, giving you the freedom to use whichever device is most readily at hand.
This also means you don’t even have to be in your office building to make a VoIP call. You can connect with your mobile device from anywhere with an internet connection.
But here’s the best part: you would think that a brand-new phone system would be hard to install. In fact, nothing could be further from the truth.
Getting started with VoIP is as simple as plugging your devices into an ethernet port or into your router. There’s no need to install additional hardware. If you’re using your smartphone, just download the app and you can get started. From a desktop computer, you can access VoIP calling from your favorite web browser.
Once connected, you’ll start enjoying all the features of VoIP immediately.
Struggling to Find the Right VoIP Provider?
At BullsEye, we specialize in multi-location installations and have consolidated phone and internet services for many companies with locations throughout the US (we’ve now passed 51,000 installations).
We also offer a gradual, risk-free approach, so you can continue to use your analog phones while you get your feet wet with VoIP.
Plus, our legendary customer service will be there to help 24/7/365 so you can make sure your system is running when you need it.