Is Reliable VoIP an Oxymoron?

What comes to mind when you think about VoIP?

Is it crystal clear sound quality and stalwart reliability? Or nightmare scenarios involving dropped calls and garbled speech? Chances are it’s the latter.

No doubt – the history of VoIP is filled with problems, ranging from voice clarity and sound quality, to poor reliability. But is that still the case?

Can VoIP actually be reliable?

To find out, let’s go through the most common concerns about VoIP and see if they hold up.

1. VoIP voice quality sucks

VoIP is a digital voice service, while traditional telephones are analog. The sound coming out of a VoIP headset has been transformed from analog to a digital signal. And the quality of this sound depends on how much information has been lost in this transformation process.

Back in the days of slow internet, it was necessary to compress analog signals down to fairly low quality digital signals. Most people just didn’t have enough bandwidth to transfer high-quality voice data back and forth. And delays in the transmission of voice data often resulted in echoes and poor quality in general. But in the world of high-speed Wi-Fi, 4G, and the upcoming 5G, this has become a non-issue.

VoIP voice quality is very high – often better than traditional phone quality. With a fast connection and high-quality hardware, you won’t experience that annoying echo anymore.

2. My phone line could get hacked

Security is a top concern for business VoIP customers. So it’s a top concern for VoIP providers too.

VoIP security has come a long way. For example, high-level encryption is used to authenticate users before VoIP calls can be made. This stops outside users from stealing user credentials and using them to make unauthorized calls from your number.

The fact is your VoIP phone line can be as secure as any other network application, including ones you use for email, POS, and CRM.

3. Making a phone call with VoIP is too complex and inconvenient

VoIP calling is actually super convenient. In fact, you can make calls through multiple connection types (ethernet, Wi-Fi, or LTE) and from various devices. So as long as you can connect to your office network, you can make a VoIP call from pretty much anywhere.

That means you can:

  1. Pick up your deskphone and make a call as you would with a traditional telephone,
  2. Log in to your desktop (or laptop) computer to access your browser-based VoIP dashboard to make a call with one click, or
  3. Grab your mobile device (including tablets) and use your VoIP app.

4. VoIP technology will soon be obsolete

Unlike traditional phone systems, VoIP phone systems are built on top of a growing network of high-speed connections. Legacy telecom infrastructure is decaying. And the costs of maintaining it continue to rise.

This means traditional phone plans will get more expensive. And the necessary equipment might not be around much longer: once telecom companies decide to stop maintaining them, you’ll be out of luck.

But that’s not the only threat to traditional phones: Google is out to kill them. Or maybe they’re already dead.

Afterall, that smartphone in your pocket isn’t really a phone at all. It’s a computer that just happens to have the ability to make phone calls. And in the connected world of the near future, with Wi-Fi beacons covering every corner of every city, is there really a place for what we think of as a ‘phone’?

We’re already seeing the death of the phone as we know it. It’s being replaced by digital voice communications that are more flexible, scalable, and practical. And VoIP is a major part of this trend.

VoIP is actually becoming more competitive, with new features and add-ons under development all the time (like Unified Communications, for example). And connection speeds keep improving.  But the best part is these changes are actually pushing the price of VoIP down.

VoIP is just the first step in digital voice communications.

So should you worry about the technology becoming obsolete?

Not really. When you invest in VoIP, you’re not really making any capital expenditures. You’re using your existing internet connecting and paying a monthly fee to access VoIP services. That means if you want to upgrade to something new, like Unified Communications, you can do so without having to worry about sunk costs.

So, is VoIP Reliable?


The only time traditional phone service beats VoIP is in the event for a large-scale power outage (and you don’t have a backup power supply). In this case, your internet will go down, so you won’t be able to make VoIP calls. You could, however, still use traditional phones in a power outage.

But there’s a workaround: Modern VoIP services let you connect your VoIP phone system to your mobile service. So in the event of a power outage, your cellular data connection can act as a failsafe for your VoIP system.

Again, more evidence that VoIP is in fact reliable.

Thinking of Making the Switch to VoIP?

Our existing customers have saved up to 80% on their phone bills by consolidating multiple landlines into a single VoIP plan.

Contact us today to learn how much you could save with a reliable VoIP phone system.

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