4 Things to Evaluate When Choosing a VoIP Solution For Your Business

Do your homework before choosing a VoIP solution.

VoIP (Voice over Internet Protocol) is a popular telecom solution for many types of businesses because it’s rich with productivity-enhancing features and provides great potential cost savings.

However, you will find that not every VoIP solution is created equal. This means that some solutions will be a great fit for your business and some won’t.

So before you start shopping for VoIP systems, we recommend evaluating these four things to determine what type of solution is right for you:

1. Should You Get a Premise-Based or Hosted VoIP Solution?

There’s typically two main types of VoIP solutions. The first is a hosted solution, where the VoIP hardware and PBX are hosted, usually by the provider, at an off-site location. Then there are premise-based solutions, where the hardware and PBX is located at your physical office, usually in a computer room or phone closet.

So which type is right for your business? That usually depends on if you or any of your employees have the time, and if you are proficient, when it comes to the installation and maintenance of a PBX system. If so, then a premise-based solution might be good for you.

If you don’t have the time or expertise to install and maintain the equipment, then you’ll probably want to look into a hosted VoIP solution where you won’t need to worry about installing or maintaining it, because it’s all in the cloud.

2. Does the Solution Offer Features That Are Important to You and Your Business?

Besides sending and receiving phone calls, you need to find out what types of features will allow you and your employees to get the most out of your VoIP system to help boost productivity.

If your company is in the retail business and you usually experience high call volumes, you may want to consider a VoIP system with a Contact Center feature that will give you and your employees the ability to view the status of your call queue to ensure that all calls are being responded to in a timely manner.

If you and your employees work remotely, or are on the road a lot meeting with clients face-to-face, a Unified Communications (UC) application gives you and your employees the chance to always stay connected with customers and each other across multiple devices using a single number identity.

3. Does The Provider Offer Training For The Solution And What’s The Quality of It?

Another important consideration that you need to make when it comes to finding the right VoIP solution is the training for it. You and your employees need the appropriate training on how to use your new VoIP system and its features so you all can understand how to get the most from it.  Without it, you’ll spend even more time trying to figure out how to properly use it as opposed to making calls or completing your assigned tasks.

You need to explore the different training options that are available with the solution that you’re potentially interested in. Look for providers that go above and beyond when it comes to teaching you about how to use their system. Find out if they offer in-depth user guides and helpful quick start materials to help you become familiar with your new system.

4. Will The Provider Offer The Right Amount of Bandwidth To Deliver a Superior Call Quality?

When it comes to the phone conversations your employees have with each other and your customers, call quality can make the difference between a completed sale and a lost one. So make sure you have the right amount of bandwidth.

Bandwidth is the amount of data that can be transferred from one destination to another. If your company doesn’t have the right amount of bandwidth for your VoIP system, the calls that your employees make and receive will be prone to being dropped or lost. Search for providers that can offer VoIP readiness tests to determine if you have the right amount of bandwidth to support your calls.

What other things does your company evaluate when it comes to VoIP systems? Anything we missed? Leave a comment below and let us know!

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