A reliable VoIP service hinges on at least three things: i) the quality of your internet connection, ii) the quality of the devices you use to make calls, and iii) the quality of your VoIP system.
Not all VoIP services are created equal. So choosing the right provider is crucial.
In an ideal world, you’d have all your communication services, including phone, internet, and mobile managed by the same provider. It just makes things easier and gives you an opportunity to save a lot of money every month. It also makes it easier to customize your service with the features your business needs.
So one of the first things you should look for is the ability to provide you with one-stop shopping.
But don’t stop there. When choosing the right VoIP service provider for your business, here are some more questions to consider:
- Is the provider trustworthy?
- Where is their equipment and how strong is their network?
- What is their implementation plan?
- Do they offer strong customer service and support?
- Can they accommodate your growing company?
Let’s go through them one by one.
Is the provider trustworthy?
When it comes to VoIP, size isn’t everything. That doesn’t mean it’s OK to go with a provider that runs a VoIP network out the CEO’s basement. But it does mean the best service isn’t necessarily going to come from the biggest name in the industry.
What’s important is that your provider is actively investing in improving the quality of their service. Look for providers who aren’t afraid to showcase their technology and who are receptive to your questions about their network.
Openness to your questions is a sure sign of a trustworthy provider.
Where is their equipment and how strong is their network?
It’s important to choose a provider that has a network in your area.
Routing calls made between New York and Los Angeles to a network in London England doesn’t make much sense. It’s just going to result in extremely high latency, which will make it too difficult to carry on a natural conversation. Your provider’s network should be in your vicinity to ensure optimal call quality.
And if you’re a multi-location company with properties throughout the US, you’ll want to find a provider with a robust network that provides strong nationwide coverage.
If you’re not sure about the quality of a provider’s network, ask to make sample phone calls to before you sign any contracts. Look for crisp, clear sound quality and the absence of echoes.
What is their implementation plan?
Does the provider have experience setting up VoIP at companies similar to your own?
Check their website for related case studies, which are a clear sign of successful implementations. These should give you a good idea about how well they handle installations.
Make sure they have a clear rollout plan for your company and can explain exactly how much downtime (if any) you’ll experience during the implementation.
Do they offer strong customer service and support?
Again: ask before you commit. What happens if something goes wrong? Are you on the hook, or will they be there to help you troubleshoot? Be sure to understand who’s responsible if problems arise.
Look for a provider that offers 24/7 customer service – both online and over the phone. That way you can solve issues in a way that’s most convenient for you. Want to skip the phone line? Open a support ticket online instead. Or even better: send a text message. A small number of VoIP companies are now fielding support requests via text message.
Can they accommodate your growing company?
Make sure your provider allows plenty of room for your service to grow over time. You don’t want to have to turn to a new provider if you open a new office or expand an existing location. Your provider should make it easy to add (or remove) capacity as your needs change.
And be sure to understand the price implications involved. Most providers will let you adjust your subscription without penalty.
Struggling to Find a Reliable VoIP Provider?
Look no further. BullsEye meets all your VoIP reliability requirements.
We specialize in multi-location installations and have consolidated phone and internet services for many companies with locations throughout the US (we’ve now passed 51,000 installations).
We also offer a phased approach, so you can continue to use your analog phones while you get your feet wet with VoIP.
Plus, our legendary customer service will be there to help 24/7/365 so you can make sure your system is running when you need it.